FAQ'S

The money should be collected up to within 7 days of the transfer date. After these limited days the transaction will be cancelled and your debit card will not be charged.

Recipients need to bring an ID with them to verify their identity. To collect funds from Banks, they can present: international passport, driver’s license, national ID card, or Bank Verification Number (BVN).

Apollo Money Transfer allows you to send instant, Zero fees money transfers from UK to Kenya. We are fast expanding business and soon shall publish a full list of countries where we work.

Zero Fees or low fees in most regions make a small percentage on the exchange rate.

Apollo Money Transfer allows you to make instant money transfers at No Fees from the UK. We send remittances via Mpesa and Bank accounts in Kenya. The recipients will receive a SMS alert confirming money received into their Mpesa / Safaricom telephone number or domiciliary bank accounts.

We are licensed in every country where we operate as a money transmitter business. Because we send the money instantly, your funds aren’t stored in our bank accounts, but moved instantly to your recipient accounts or mobile wallet.

When prompted for your password, just take a guess, and if it’s incorrect you’ll see a button to reset your password via mobile or email.

We are security focused institution and take your personal details very serious at all times, the security of your personal data is extremely important to us and yourself. We use highly sophisticated coding system so that all data entered in our systems and send it over to an encrypted bit-connection

Unfortunately, we are not able to refund any remittance sent as we use instant delivery services. Please make sure the recipient details, bank account, and phone are all correct. Please do get in touch with us via help@apollomoney.co.uk. We are here to help.

Please check your email inbox including your junk box. Please white wash our contact details in your inbox so that you do not miss any email from us.

Send money abroad? We have local office /personnel at each of our destinations who understands and speaks your language. We are Local but International as well.

We are easy to use, instant and no hidden fees. You Find out information on how we pay-out and payment methods in each of our locations.

When you refer a friend and you will be rewarded both. Get in touch and see how it works.

Find information on why your transfer may be taking longer than you expected including common things that may have happened and how to resolve them.

You can use debit card, bank transfers and standing order for monthly remittances. We do not accept credit cards due to high fees they demanded from us or our customers. Speak to us about how this works.

As financial institution regulated by the FCA, it is a legal requirement to verify the identity of our clients in accordance with the law. We are therefore required by law to verify your identity in ways that will help and protect your interests. Get in touch and see how this works.

Photo ID Proof
» Current Passport (must be valid and not expired)
» Current Full or Provisional UK photo card Driving Licence
» Current EU National Identity Card

Proof of Address
» Utility bill(eg.gas, electricity, water, satellite or cable TV or landline phone)(within last 3 months)(please note mobile phone bills, online utility bills and utility correspondence are not acceptable)
» Current UK photo card Driving Licence(Full or provisional only if not already used to confirm identity)
» Bank / Credit Union / Building Society / Credit Card statement or passbook(within last 3 months)
» Council tax bill, (within last 12 months)
» Vehicle licence renewal notification(V11)(issued within the last 12 months)